Returns & Exchanges

Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• Return request submitted within 7 days of delivery.
• Item is unused, unwashed and unaltered.
• Item is in its original packaging with all tags attached.
• You have proof of purchase (order number from your account).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrived damaged or defective:

• Underwear and swimwear
• Earrings and pierced jewellery
• Opened beauty, skincare and personal care products
• Perishable or consumable goods
• Customised or personalised items

How to Request a Return or Exchange

1. 1

   Contact Support

   Reach out via WhatsApp or email within 7 days of receiving your order. Include your order number and the reason for the return or exchange.

2. 2

   Get Approval

   Our team will review your request and respond within 1 business day. We may ask for photos of the item.

3. 3

   Return the Item

   Once approved, we'll arrange a pickup or provide drop-off instructions. Pack the item securely in its original packaging.

4. 4

   Receive Refund or Exchange

   After we inspect the returned item, your refund will be processed to your original MoMo number within 3–5 business days, or your exchange order will be dispatched.

Received a Damaged or Wrong Item?

If your order arrived damaged, defective, or was the wrong item, please contact us within 48 hours of delivery. We'll arrange a replacement or full refund at no cost to you — including return delivery.