Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You'll be asked to provide your delivery address and choose a payment method. We accept MTN MoMo, Telecel Cash and AirtelTigo Money.

We currently accept MTN Mobile Money (MoMo), Telecel Cash, and AirtelTigo Money. We do not require a credit or debit card — all payments are made via Mobile Money.

You can cancel or modify your order within 1 hour of placing it by contacting our support team on WhatsApp or by phone. Once an order is being processed for dispatch, changes may not be possible.

Yes. You'll receive an order confirmation on your account page immediately after checkout. We'll also send you updates as your order is processed and dispatched.

We currently deliver across Ghana with next-day delivery available in Accra, Kumasi, and Tema. Delivery to other regions typically takes 2–5 business days.

Delivery fees are calculated at checkout based on your location. Orders above GHC 250 in Accra and Kumasi qualify for free next-day delivery.

Log in to your account and visit the Orders section to see real-time status updates for your deliveries. You can also contact our support team for tracking assistance.

Our delivery team will attempt to contact you before delivery. If you're unavailable, they'll attempt delivery the next business day or you can arrange an alternative delivery time via WhatsApp.

We accept returns within 7 days of delivery for items that are unused, in their original packaging, and in the same condition they were delivered. See our Returns & Exchanges page for full details.

Contact our customer support team via WhatsApp or email with your order number and reason for return. We'll guide you through the process and arrange a pickup where applicable.

For hygiene and safety reasons, we cannot accept returns on underwear, swimwear, earrings, and opened beauty/skincare products unless they arrived damaged or defective.

Refunds are processed within 3–5 business days after we receive and inspect the returned item. Refunds are issued to the original Mobile Money number used for payment.

Yes, an account is required to complete checkout. Creating one is free and only takes a minute — we use a magic link sent to your email, so no password is needed.

We use magic link sign-in by default, so no password is required. If you use password login, you can reset it from the login page using the 'Forgot Password' link.

Yes. You can manage multiple delivery addresses from your account settings under 'Addresses'.